Frequently Asked Questions

General Questions

What are at-home dried blood spot test kits?

At-home dried blood spot (DBS) test kits allow you to collect a small blood sample from a simple finger prick in the comfort of your own home. The blood is absorbed onto a specially treated filter card, dried, and then mailed to an accredited laboratory for analysis. This method has been used in medical testing for decades and provides accurate, reliable results without the need for a clinic visit or venous blood draw.

How accurate are home blood test kits?

Our dried blood spot tests are highly accurate. All samples are analysed by accredited laboratories using the same validated methods and equipment used for clinical testing. Dried blood spot testing has been used reliably in medical and research settings for over 50 years, including newborn screening programmes worldwide. Studies consistently show strong correlation between DBS results and traditional venous blood draws.

Do I need a doctor's referral to order a test?

No, you do not need a doctor's referral. Our test kits can be purchased directly from our website by anyone who wants to monitor their health. However, we always recommend sharing your results with your healthcare provider, who can help interpret them in the context of your overall health history.

Who should use at-home blood test kits?

Our test kits are suitable for adults of all ages who want to take a proactive approach to their health. They are particularly popular with people who want to check specific nutrient levels such as Omega-3, Vitamin D, or Homocysteine, those monitoring the effects of dietary changes or supplementation, pregnant and breastfeeding mothers checking DHA levels, and anyone who prefers the convenience of testing at home rather than visiting a pathology centre.

Are the test kits safe to use?

Yes, our test kits are completely safe. The finger prick lancet included in each kit is a single-use, sterile medical device designed for minimal discomfort. The small amount of blood required (a few drops) poses no health risk. Each kit comes with clear, step-by-step instructions to guide you through the process safely.

Ordering & Shipping

How do I order a test kit?

Simply browse our range of tests on our website, add your chosen test kit to your cart, and complete the checkout process. Your kit will be dispatched and delivered directly to your door. Each kit includes everything you need: lancets, a blood spot collection card, detailed instructions, and a prepaid return envelope.

Where do you ship to?

We ship internationally from our regional offices. Our Australia office serves the Asia Pacific region, and our Europe office serves Europe and the UK. We are also working to make our tests available in the USA soon. Most orders arrive within 3–7 business days, depending on your location. Each order includes a prepaid return envelope for sending your sample back to the nearest laboratory.

What is your return and refund policy?

Unopened and unused test kits can be returned within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer. Once a kit has been opened or a sample has been collected, it cannot be returned due to the nature of the product. If you experience any issues with your kit or sample collection, please contact our support team and we will work with you to resolve the situation.

Testing Process

How do I collect my blood sample?

Collecting your sample is quick and easy. Wash your hands with warm water to increase blood flow, use the sterile lancet to prick the side of your fingertip, and apply several drops of blood to the designated circles on the collection card. Allow the card to dry for at least 30 minutes, then place it in the prepaid return envelope and post it back to our laboratory. Full step-by-step instructions are included in every kit.

Does the finger prick hurt?

Most people describe the finger prick as a brief, mild sting that lasts only a second. The lancets we provide are designed for minimal discomfort. Warming your hands beforehand and pricking the side of your fingertip (rather than the pad) helps make the process even more comfortable and improves blood flow.

How long does it take to get my results?

Once our laboratory receives your sample, the analysis turnaround time is typically 3–5 business days, depending on the specific test. You will receive an email notification when your results are ready.

Do I need to fast before collecting my sample?

Fasting requirements depend on the specific test. Some tests may require you to fast from food for 12 hours before collecting your sample (water is allowed). Please refer to the instructions included with your test kit for specific fasting guidance.

What if I can't get enough blood for my sample?

Each kit includes two lancets, so you have a spare. If you are having difficulty getting enough blood, try warming your hands under warm running water for 1–2 minutes and gently massaging your finger from base to tip. If you still need more blood, repeat the process using a different finger with the spare lancet. If you need further assistance, contact our support team.

Omega-3 Index Tests

What is the Omega-3 Index?

The Omega-3 Index measures the percentage of EPA (eicosapentaenoic acid) and DHA (docosahexaenoic acid) in your red blood cell membranes. It is expressed as a percentage of total fatty acids. An Omega-3 Index of 8% or above is considered optimal for heart health, while below 4% is considered high risk. This biomarker reflects your long-term Omega-3 intake over the previous 2–3 months. We offer three Omega-3 Index test options: the Basic test (Omega-3 Index score), Plus Ratios (includes Omega-6:3 ratio and Trans Fat Index), and Complete (full 24 fatty acid profile with all ratios and markers).

Why should I test my Omega-3 levels?

Research has shown that a low Omega-3 Index is associated with increased risk of cardiovascular disease, cognitive decline, inflammation, and other health concerns. Testing allows you to understand whether your current diet or supplementation is providing adequate Omega-3 fatty acids. Most people have an Omega-3 Index well below the optimal range, making testing particularly valuable for guiding dietary decisions.

How can I improve my Omega-3 Index?

The most effective ways to increase your Omega-3 Index include eating oily fish (such as salmon, sardines, mackerel, and anchovies) 2-3 times per week, or taking a high-quality fish oil or algae-based Omega-3 supplement daily. It typically takes 3-4 months of consistent intake to see meaningful changes in your Omega-3 Index, as it reflects the fatty acid composition of your red blood cells over their lifespan. Note: Please stop taking Omega-3 supplements at least 12 hours before collecting your sample.

What does my Omega-3 Index report include?

Your report includes your overall Omega-3 Index score with risk category. Depending on the test level you choose, it may also include your Omega-6 to Omega-3 ratio, Trans Fat Index, and a full fatty acid profile showing up to 24 individual fatty acids. The report provides clear reference ranges and personalised insights to help you understand your results and take action.

Vitamin D Test

Why should I test my Vitamin D levels?

Vitamin D deficiency is remarkably common, even in sunny countries. It plays a critical role in bone health, immune function, mood regulation, and muscle strength. Many people are deficient without realising it, as symptoms can be subtle or attributed to other causes. Testing is the only reliable way to know your actual Vitamin D status and determine whether you need to adjust your sun exposure, diet, or supplementation.

What Vitamin D level is considered normal?

According to clinical guidelines, a Vitamin D level of 50 nmol/L or above is generally considered adequate for most people. Levels between 30-49 nmol/L indicate mild deficiency, while levels below 30 nmol/L are considered moderately deficient. Some health practitioners recommend aiming for levels between 75-150 nmol/L for optimal health. Your report will clearly show where your levels fall within these ranges.

When is the best time to test Vitamin D?

Testing at the end of winter or early spring is often recommended, as this is when Vitamin D levels tend to be at their lowest. However, testing at any time of year provides valuable information. If you are taking Vitamin D supplements, testing after 3 months of consistent use can help you assess whether your dosage is adequate.

Other Tests

What does the Homocysteine test measure?

Homocysteine is an amino acid in your blood. Elevated levels are associated with increased risk of cardiovascular disease, stroke, and cognitive decline. High homocysteine can result from deficiencies in B vitamins (B6, B12, and folate), genetic factors, or lifestyle choices. Our test measures your homocysteine level so you can take steps to manage it through diet, supplementation, or lifestyle changes if needed. Preparation: A 12-hour food fast is required before this test (water is allowed). Please also stop taking B group vitamin supplements for 12 hours before collecting your sample.

What is the HbA1c test and who is it for?

The HbA1c (glycated haemoglobin) test measures your average blood sugar levels over the past 2-3 months. It is widely used to screen for and monitor type 2 diabetes and pre-diabetes. This test is valuable for anyone concerned about their blood sugar management, those with a family history of diabetes, or people wanting to understand how their diet and lifestyle are affecting their long-term glucose levels.

What is the Prenatal & Maternal DHA test?

This specialised test measures DHA levels in pregnant and maternal women. DHA is critical for foetal brain and eye development during pregnancy, and continues to be important for infant development through breast milk. Our test helps expectant and new mothers ensure they are getting adequate DHA to support their baby's development, and can guide supplementation decisions during this important time.

What does the CoQ10 Index test measure?

The CoQ10 Index measures your levels of Coenzyme Q10, a vital compound essential for cellular energy production and a powerful antioxidant. CoQ10 is especially important for heart health and energy levels, and can be depleted by certain medications such as statins. Testing helps you understand whether supplementation may be beneficial.

What does the Glutathione Index test measure?

The Glutathione Index measures your levels of glutathione, the body’s master antioxidant. Glutathione plays a key role in detoxification, immune function, and protecting cells from oxidative stress. Low levels are associated with increased susceptibility to illness and accelerated ageing.

Preparation: A 12-hour food fast is required before this test (water is allowed).

What does the NAD+ Index test measure?

The NAD+ Index Test measures your levels of NAD+ (nicotinamide adenine dinucleotide), a critical coenzyme involved in energy metabolism, DNA repair, and cellular ageing. NAD+ levels naturally decline with age, and testing can help guide strategies to support healthy ageing and cellular function.

What does the Vitamin A test measure?

The Vitamin A Test assesses your Vitamin A status. Vitamin A is important for vision, immune function, skin health, and cellular growth. Both deficiency and excess can cause health issues, so testing helps ensure your levels are within the optimal range.

What does the Vitamin E test measure?

The Vitamin E Test measures your levels of Vitamin E, a fat-soluble antioxidant that protects cells from oxidative damage. Vitamin E supports immune function, skin health, and cardiovascular health. Testing helps determine whether your dietary intake or supplementation is adequate.

What does the Amino Acids test measure?

The Amino Acids Test provides a comprehensive profile of 26 amino acids — the building blocks of protein that are critical for muscle function, metabolism, neurotransmitter production, and overall health. The test measures the following amino acids:

Essential: Histidine, Isoleucine, Leucine, Lysine, Methionine, Phenylalanine, Threonine, Tryptophan, Valine

Conditionally Essential: Arginine, Asparagine, Cystine, Glutamine, Glycine, Proline, Tyrosine

Non-Essential & Specialty: Alanine, Aspartic Acid, Citrulline, Glutamic Acid, Hydroxyproline, Ornithine, Serine, Taurine, 1-Methylhistidine, 3-Methylhistidine

Results & Reports

How will I receive my results?

Your results will be emailed to you as a detailed PDF report once the laboratory analysis is complete. You will receive an email notification letting you know your report is ready. The report is designed to be easy to understand, with clear reference ranges, visual indicators, and practical insights to help you interpret your results.

Can I share my results with my healthcare provider?

Yes, absolutely. We encourage you to share your results with your healthcare provider. Your PDF report is designed to be professional and comprehensive enough for clinical use. Your healthcare provider can help interpret the results in the context of your overall health, medications, and medical history, and recommend any necessary follow-up actions.

What if my results are outside the normal range?

If your results fall outside the optimal range, don't panic. Your report will provide guidance on what the results may mean and general steps you can consider. We recommend consulting with your healthcare provider to discuss your results and develop a personalised plan. Many nutrient deficiencies can be effectively addressed through dietary changes or targeted supplementation.

How often should I retest?

We recommend establishing a baseline with your first test, then retesting after 3 months to track your progress. Once you reach your optimal range, retesting every 6 months is usually sufficient — unless you make significant changes to your diet or supplementation, in which case an earlier retest may be helpful.